MSC Cruises Reviews

MSC Cruises has an overall rating of 4.9 based on 26 reviews. Customer feedback on MSC Cruises is mixed: MSC Cruises reviewers highlight positive aspects like friendly staff, diverse itineraries, onboard activities, and great dining options, which strongly appeal to families, couples, and adventure seekers. However, MSC Cruises is often criticized for its limited Wi-Fi access, additional fees for certain amenities, crowded during peak times, and inconsistent customer service.

4.9/5.0

26 reviews

5 Stars

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4 Stars

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3 Stars

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All MSC Cruises Reviews (26)
michaelbrescia7464
June 01, 2026
"Busy ship, but it never really felt crowded"
The ship was definitely full, like you could tell there were a lot of people onboard, but somehow it never really felt overwhelming or packed in. The buffet did get busy at times, which I kind of expected, but even then we always managed to find seats without too much hassle, and the lines moved quicker than I thought they would. Overall it was way easier and more relaxed than I was expecting...
Wallace.feuer
May 31, 2026
"Change handled better than I expected"
My trip got shuffled a bit, plus one cancellation. Support stayed patient, laid out my options, and the refund timing was pretty much as promised. Not flawless, but I’d use them again.
Kristen_barlow87
May 24, 2026
"Surprisingly Comfy Cabin"
I wasn’t expecting much from our MSC cabin, so I guess that’s on me. It was actually really comfortable. The bed was soft, the pillows were decent, and we had enough room for our bags without tripping over everything. The bathroom was definitely small, but it was clean and worked fine, so no real complaints there. It also stayed quiet at night, which was a nice surprise. Nothing super fancy, but it was a solid little room to come back to after wandering around all day.
hello_bryan647
May 07, 2026
"So easy to get around"
I really appreciated how simple the ship layout was. I never felt lost or overwhelmed, which made the whole experience feel way more relaxing and stress-free.
randolphthomas7830
April 16, 2026
"I cancelled my cruise online and expected..."
I cancelled my cruise online and expected the refund to take a while, but it came through after just a few days. The process was straightforward overall. Maybe it wasn’t instant, but I didn’t mind waiting a bit since everything worked out without much hassle.
SelinaCox_20
April 15, 2026
"The Voyagers Club stuff actually came through"
I booked through MSC Cruises USA the Voyagers Club perks did help more than I expected. I got a little discount, boarding felt quicker, and the points showed up after the trip, so that part was fine. The website was kind of clunky with that whole thing, but overall the perks made it feel worth using
debra2000
April 14, 2026
"We booked our trip through msccruisesusa.com..."
We booked our trip through msccruisesusa.com, it was simple to figure out. I was a little worried at first because planning a cruise with kids can make you feel trapped into whatever setup you pick, but the kids’ options were easy to understand and we found a cabin that actually worked for all of us without a huge headache.

Once we were onboard, the staff were really sweet with my kids, and there was almost always something going on to keep them busy. Even food was easier than I expected, including for my picky eater. There were a couple moments where being on a ship with kids felt a bit closed-in, but overall we had a really fun family vacation and I’d definitely go again.
AndraLooney_99
April 04, 2026
"I was happy with the itinerary we..."
I was happy with the itinerary we picked through msccruisesusa.com. The ports were the main reason I booked, since there weren’t too many sea days and we got to visit a few places I hadn’t been before. Comparing routes and dates was simple enough, which I appreciated. That said, a couple of the stops felt annoyingly short, and I wish there had been a bit more time to actually enjoy them. Still, the overall schedule made the trip worth it, and I’d probably book again just for the ports...
Michael_rogers70
April 03, 2026
"Really Clean and Comfortable"
Our cabin stayed "super clean" the whole trip, and the main areas were just as well kept. Even the bathrooms were tidy every time I used them, which I really appreciated.
hello_becki832
March 31, 2026
"Pretty sure we’d do an MSC cruise again"
We had a really good time on our MSC cruise, maybe even better than I thought we would. The shows were surprisingly great, and after dinner there always seemed to be something going on. My kids were really into the games and pool activities during the day, so that made things easy for us too. Some of the activities did fill up quickly, which was a little annoying, but not enough to ruin anything. I don’t think we ever actually felt bored the whole trip.
richard1998
March 27, 2026
"Surprisingly Easy Boarding and Getting Off"
Embarkation was smoother than I thought it would be. I can’t say if we just got lucky with the timing or if it’s always like that, but the lines moved fast and the staff were helpful about pointing us in the right direction. Getting off the ship was painless too, we found our bags quickly and were out before we knew it. It definitely made the whole trip feel a lot less stressful.
tracy1987
March 22, 2026
"WiFi was honestly better than I expected"
The internet held up really well for most of the trip. Steady overall. A few tiny hiccups, but nothing that really got in the way.
Danny_brittain72
March 19, 2026
"A Total Lifesaver for Traveling with a Wheelchair"
I booked this for my mom, who uses a wheelchair, i was bracing myself for a full travel nightmare. But to my surprise, everything went way smoother than I expected. MSC answered all my questions, made note of her needs, and the cabin and boarding details were actually clear. It took so much stress off our shoulders and made the whole trip feel a lot less overwhelming.
ida.Hampton
March 12, 2026
"the food onboard was way better then I..."
the food onboard was way better then I expected. The buffet was good and dinners were really tasty too, we looked forward to eating every night.
DRIGGERS
March 06, 2026
"Booking was sorta easy"
I booked our cruise online and the whole process was sorta smooth overall. The calendar took a little while to load, but the prices and cabin options were clear enough, so it wasn’t a big deal.
KyleTraylor
March 03, 2026
"Felt safe the whole way"
Security was super easy to get through, and the staff seemed to be keeping an eye on everything the whole time. Just felt safe and comfortable onboard, no worries really.
NicholasHausler
February 24, 2026
"Easy site and app, honestly"
Booked my cruise on msccruisesusa.com and it was easy tbh. Pages loaded quick, and I could find the prices, rooms, and dates without clicking around forever or getting lost. The mobile app was simple too for checking my booking and all the details later. Nothing too fancy or confusing, it just worked like it should. Really happy with it.
debora_Hindman80
February 21, 2026
"Support was really helpful with this whole thing…"
Support was really helpful with this whole thing. They got back to me quickly and helped me figure that out without making it complicated.
JohnMartis
January 30, 2026
"shore excursion was Actually good"
I wasn’t expecting much, but the shore excursion turned out to be really good. the guides were great, super easy to follow and they kept things interesting. The stops actually felt worth it too, not just random places to Fill time.
gloriafountain1823
January 14, 2026
"Grateful for all the space by the pool"
We had such a nice time on our MSC cruise, and I was really grateful for how comfortable the pool areas felt. Everything was clean, and even on sea days it never felt overly crowded or stressful. There was plenty of deck space to wander around or just relax with a drink, which made a big difference for us. It ended up being one of the parts of the trip we appreciated the most.

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